Privacy & Cancellation Policy

• We have a 16-hour cancellation policy that applies to rescheduling, & no-shows. We charge the total price for any of these reasons. Please refer to our Cancellation Policy
• Discounts cannot be combined/layered. Please see the full terms.
• Gift Certificates and Packages are non-refundable after 30 days and not re-redeemable for cash value. Please see the full terms below.
• Call us at 847.724-7600 for bookings within 2 hrs.
• We are committed to not selling treatment you do not need.  

               Don’t see what you are looking for? Call or email us!

We have a 16-hour cancellation policy. We charge 100% for:

• Same-day changes
• Reschedules
• No-shows
• Cancels

You need to reach us by business close the day before your appointment to make any changes. In some cases, we may be able to rebook the times if you let us know about your conflict promptly; please do not depend on the rebooking option, it is not always possible. If you cancel for ANY reason within 3 hrs of your scheduled time, you should expect to be charged in full regardless of the reason.

This policy applies to both old and new clients. It is in place so that we can pay a livable wage to employees as they are commission based. We love our clients, but we do not renegotiate this policy for any reason.

Last-minute cancellations are always charged and may not be used as a credit. Our services are like going to the theater; the show goes on even if you’re not there.

We do not make money off our cancellation policy by collecting multiple fees; it is there to pay for the time reserved that is now unbooked. We recommend not booking when you may get called to work or directly after flights so that you are not charged for canceling. 

Our services are sold in units of time that are specific to your start time. If you are on time, we may be able to accommodate your full appointment length. For shorter appointments, you are still charged the full appointment fee. We cannot go into the next person’s time for any reason; please plan your day carefully. 

 Service workers are traditionally tipped, employees. Gratuities are appreciated. 

 Gift Certificates are refundablefor up to 30 days,s provided they are unused. Once given, the gift card belongs to the new owner we cannot take it back. Gift cards have no cash value other than for massage. We cannot issue you money back on your remaining balance. The best thing to do is to use it. 

This privacy notice is for NorthShore Therapy and Wellness. This policy describes how and why we might collect, store, use, and/share (“process”) your information when you use our services (“Services”), such as when you:

• Visit our website at http://www.northshoretherapy.rehab or any website of ours that links to this privacy notice.
• Engage with us in other related ways, including any sales or marketing.
• Purchase services from us.

If you have questions or concerns about this privacy policy as written, please email us at cc@northshoretherapy.rehab. This privacy notice will help you understand your rights. And your options. If you disagree with the policy herein, please do not use or engage with our services.

We collect certain data to book your appointment to book your appointment, we need to ask for your name, phone number, email and credit/payment card information. This information is stored on our booking system. 

We share your information with our service providers so that we can engage in business with you. We may also share this record if it is requested to comply with a subpoena or other legal type request required by law.

Our site also collects data for marketing reasons. We use google analytics to track and target ads.

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• Our site also collects log and usage data.
• Our site may also collect device data.
• Our site may also collect location data.
• Our site may also use a pixel or cookies.

How do we process this information?

We process this information to interact with our customers and fulfill our contracts with you, provide better service, and communicate with you. We might also use it to prevent fraud, to comply with laws or in a way requested by you, the customer.

Examples include Email marketing, targeted ads, requesting your feedback, communicating with you, administration, legal responsibilities, marketing of other kinds, identifying trends in behavior, improving the user experience, creating profiles, and more.

Opting out/requesting

You can opt out of email marketing at any time by clicking unsubscribe at the bottom of your marketing email or by emailing us at cc@northshoretherapy.rehab.